Trivago
Trivago Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trivago has 1.5 star rating based on 69 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Trivago to a friend or colleague.
- Rating Distribution
Pros: Cons, Good website, Booking.
Cons: Customer service, Not easy to contact, Booked hotel reservation thru a company that had a very bad reputation.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trivago has 1.5 star rating based on 69 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Trivago to a friend or colleague.
- Rating Distribution
Pros: Cons, Good website, Booking.
Cons: Customer service, Not easy to contact, Booked hotel reservation thru a company that had a very bad reputation.Recent recommendations regarding this business are as follows: "Be extra careful when booking through Trivago", "Avoid at all costs", "Don’t come here", "Never will use Trivago site and will not recommend i", "Can somebody help?".
Most users ask Trivago for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Trivago Reviews
"Ripoff"
I booked a hotel stay with a company that ripped me off for over $500 that Trivago hooked me up with. I'm VERY pissed at Trivago for not doing their due...
"Booking confirming"
No contact via email or phone. When trying to call them the phone goes dead, no English phone number totally disappointed User's recommendation: Run as fast as...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ripoff
I booked a hotel stay with a company that ripped me off for over $500 that Trivago hooked me up with. I'm VERY pissed at Trivago for not doing their due diligence with the booking companies they recommend!!
- Site i booked through trivago stole from me
Preferred solution: Full refund
User's recommendation: Be extra careful when booking through Trivago
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baltimore, Maryland
Refund problem with hotel
The hotel is horrible..the conditions are not livable and the sheets and tub are nastythere is no breakfast as shown on website
User's recommendation: Don’t come here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible service and no voucher
I made a booking for my wife's birthday and it was processing. The next day, I was informed of a technical issue, and it was cancelled.
However, I was offered a 50-pound voucher for my next booking. I booked again and inquired about my voucher at least five times but I did not receive any response from Algotels.
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
There is no Howard johnson by Wyndham
I booked a 6 night hotel stay between the end of 1 lease and the beginning of another. Trivago.com offered a queen room at $70 per night, great!
So myself, my daughter and her dog trudge across town only to find an Americinn by Wyndham being built.
No rooms to let. Can't contact trivago.com can't get my money back until the card company "verifies."
User's recommendation: Don't use Trivago.com
Guadalajara, Jalisco
I did hotel reservation using Trivago site and I clicked a Marriot Hotel in Aguascalientes offer. I paid the reservation bito the hotel did not recognize the operation. It is fraud
Somebody took my money.
It is fraud
Hope sometime this companies be punished
I used Trivago site and tclicked the hotel offer shown .
User's recommendation: Never will use Trivago site and will not recommend i
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
York Village, Maine
Scam artist extraordinaire
Absolute scam artists avoid at all costs, save yourselves the headache. What dirt bag runs an operation like this..
User's recommendation: Avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dusseldorf, North Rhine-Westphalia
Resolved: Pas reçu ma confirmation de réservation
Je n'ai pas reçu la confirmation de ma réservation pour le week-end du 6 au 8 décembre à l'hôtel Dornit à Cologne. Pour 2 chambres pour 2 nuits. Ivano Lattanzi et Sabine Lefebvre.
Preferred solution: Une confirmation de la réservation
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Estafa Devolucion del dinero
El viernes 11 de agosto hice una reserva a través de Trivago para el sábado 12 y para salir el 13 de agosto a las 11 am. hice una reservacion en el ECONÓMICO REGISTRONE HOTEL POSADA & SUITES minorte virgennoun serach, 5819 norteamperioton Bvvd a las 7 de la noche subimos a la habitación 317, la cama sonaba como una bisagra oxidada (tengo videos), abro la cama, sábanas amarillentas, viejas, sucias y ensangrentadas (tengo fotos y videos) levanto la sábana y el colchon es sucio y sangriento (videos y fotos Hablé con la recepcionista le dije y le mostre los videos y nos cambiaran de habitación, no tienenian, que me devolvieran el dinero ,me dijo que hablara con la mager el domingo 13 Gerente, me da sábanas nuevas y los abro igual de sucios .
Dormimos en el auto incómodo con mi esposa. Hable con la Gerente, muestra fotos y videos de todo lo sucedido, ella solo se limitaa a decir que lo siento. solicitatar la vuelta de mi dinero 178.00 dólares más 6.00 dólares de impuestos prediales.
ÉL. Me limito a decirme que me queje a Trivago porque son ellos los que me han cargodo en mi tarjeta de credito estoy a la espera de que TRIVAGO sancione a este supuesto Hotel.Me reembosen a mi tarjeta de credito.
{{Redacted}}
- Buenos precios
- No tener una linea directa para el cliente
- Limpieza
- Control
Preferred solution: Full refund
User's recommendation: Ninguna
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancellation
I feel I could have at least been reimbursed for my breakfast money. I will use Booking.com in the future. Don't use it.
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Someone scammed
They kept trying to charge me another $600.00, and when I refused, they told me I would have to go on standby. After about 8 hours of back and forth and several calls, they refunded me.
Preferred solution: Apology
User's recommendation: Book thru airline
Los Angeles, California
Over charged
I booked a hotel and it was the wrong date so I had to pay with my credit card at the front of the desk
Baltimore, Maryland
Need date change for 21-22 dates September
Wants dates changes for September 21-22 dates or changes all my resv for today need that asp today have room
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It's not confirming my reservation
Can someone help over there? Can someone call me back?
My confirmation never went through.
You received my money, but you never provided anything for the hotel room. Please return my money.
- I would like a refund because this is
Preferred solution: Full refund
User's recommendation: Can somebody help?
Travel Expert Talks
How to Travel Safely During the Pandemic
Do you plan a trip? Uncover top travel tips during the pandemic. In this video interview, Latifah Al-Hazza, a co-founder of Femscape Sojourns and a travel journalist, explains how to safely book a trip online, how to avoid unexpected situations during travel, and what to do if your trip was canceled.
Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.
Chelsea, Royal Kensington And Chelsea
Regarding a booking
I have payed you for a hotel room but a room has not been booked at the hotel for me for Monday 12th Aug 2024.
User's recommendation: Useles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hotel Reservation Issues
I booked a hotel through your website and the next thing I know, it's through Algo hotels. Your website states free cancellations, which I canceled 4 months before the cancellation date.
Algo hotels said I have to pay $94.00 to cancel and get my money refunded, and if I don't pay that after the cancellation order was put in, I would lose all the money I paid for the hotel. I have never had to pay for a cancellation fee if it was done by the date of free cancellation. There is nothing on your or Algo's website about this cancellation fee. I thought I was booking through Trivago, but Algo hotels sent me a confirmation email that you cannot respond to, you have to call to cancel or modify your reservation!
They must do that to scam you to cancel your FREE CANCELLATION reservation. I really thought Trivago was a good company to book a hotel reservation, but I was wrong, there are no other companies that charge you for a free cancellation!
I have booked through many websites, never had a cancellation problem, until I went through your website and got Algo. What is your response about your cancellation policy?
- Had a good reputation
- Booked hotel reservation thru a company that had a very bad reputation
Preferred solution: Refund for free cancellation fee of 94.00 that had to be paid to cancel. There is no where on your or algo hotels website mentioned this fee. What does fee cancellation mean to you!
Ilkeston, Derbyshire
Booking confirming
No contact via email or phone. When trying to call them the phone goes dead, no English phone number totally disappointed
User's recommendation: Run as fast as you can
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