Skip to content
Write review For Business
  • Login

Contact Trivago Customer Service

How to Reach a Person at Trivago

Verified Contact Information

Headquarters:

  • +49211 387 684 0000
Send Message

Trivago Emails:

General Info
Investors/ Franchising
Legal
Privacy Inquiries
noc@trivago.com

Trivago Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Trivago Phone Number
+49211 387 684 0000
Average Hold Time
Less than 1 minute
Most Popular Trivago Email Address
info@trivago.com
Trivago Live Agent Availability
24% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Trivago Customer Service Rating
5 out of 5
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Trivago?

How to Contact Trivago?

Trivago's phone number, +49 (211) 387-684-0000, is the only official contact number for reaching company agents. Clients can use it for assistance with all general issues and inquiries, especially in urgent cases. However, they must reach out during customer service hours to ensure a prompt response. Although Trivago's customer service may not be able to respond efficiently outside phone support hours, they do follow up with those who leave messages and voicemails when available.

Clients can use one of the four official email addresses to reach the customer support team for different purposes. For general information about the company, write to info@trivago.com. Trivago's contact email, ir@trivago.com, is available for inquiries from investors and franchisees. Users with legal or privacy inquiries can reach the relevant agent at privacy@trivago.com. The company has also published noc@trivago.com as a contact point for Trivago's customer service for similar purposes. However, it is essential to submit your request during business hours for quick and effective responses.

Trivago's headquarters, Trivago N.V., is located at Kesselstraße 5–7, 40221 Düsseldorf, Germany. Consulting this address via mail or in person is best for assistance with critical and sensitive issues. Consumers with general queries or complaints can also visit the corporate office for more effective assistance. However, it is not necessary if the problem can be resolved online.

The company's operating hours in Central European Standard Time are from 8:00 AM to 6:00 PM Monday through Friday. Since the offices are closed on weekends, in-person consultations are not available on these days. However, clients can still request information and assistance by emailing Trivago customer service. They can also browse self-service information on the company's official website to resolve their issues themselves.

Trivago's website features several support options on its homepage, including information regarding bookings, usage, reservations, pricing, feedback, and scam advice. Customers can also find an option for business support on the same page. Clicking that will direct them to the respective section with links to consult the company's support center or complete the online form for submitting business proposals. Clients can select the consultation option that seems most feasible to them. However, the agents only respond efficiently to requests within Trivago's customer service hours.

PissedConsumer Club

Contact Information

Trivago Website:

Trivago Help Center:

Corporate Office Address:

trivago N.V.
Kesselstraße 5 – 7
40221
Germany

Summary of Trivago Customer Service Calls

2.9K TOTAL
CALLS
00:00 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Trivago?

Request for Information Question:

  • “Be sure about my room”
  • “Hotel questions”
  • “To talk to live agent”

Activation/ Cancellation Question:

  • “Cancel hotel”
  • “Cancel”
  • “I need to cancel a reservation in McComb, Ms set for May 7th thru May 9th”

Refund Question:

  • “Refund”
  • “Need refund for 1 night”
  • “My refund”

Return/ Replace Question:

  • “Change reservation”
  • “Need to change a booking date”
  • “Wrong date on reservations”

Payments and Charges Question:

  • “Hotel stay receipt”
  • “I was charged for a canceled reservation”
  • “Billing question”

Product/ Service Question:

  • “I made a complaint with the hotel and they told me that I need to go through you guys they had bedbugs”
  • “To complain”
  • “Booking issue”

Shipping and Delivery Question:

  • “I have arrived at hotel and no reservation”
  • “Did not receive confirmation”
  • “Did not receive a confirmation on my booking number 10929626”

Staff Question:

  • “Poor customer service”
  • “Customer service is needed”
  • “Customer service”

Account Question:

  • “Want to inquire about disabled bathroom at Pullman central park Jakarta”
  • “Take money from account”
  • “Password recovery”

Cards Question:

  • “I am using my Wells Fargo ATM card to pay for my reservation at the Riverwalk Plaza Hotel, I need to speak to representative about this.”
  • “To receive comformation number and pin number for hotle in myrtle beach”
  • “Reward card aplying”

Website/ Application Question:

  • “I add my hotel this website”
  • “Can't download my tickets”
  • “Scammed on YOUR SITE”

Employment Question:

  • “My job has asked for me to go to savanna, can i retrieve the 4 days i won't be staying”
  • “Am using trivago for remote job and i have problem they are talking my money”
  • “To know regarding part time job”

Other Question:

  • “Info on hotel”
  • “Photo trivago”
  • “Hotel booking”

Compare Trivago Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Booking
Booking Customer Service
stars-rating-fill
4.1 out of 5
Agoda
Agoda Customer Service
stars-rating-fill
3.9 out of 5
Priceline
Priceline Customer Service
stars-rating-fill
3.9 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Trivago? What happened? What can we help you with?
Submit review Don't show this popup
Trivago
Reviews Contacts Community